Clarion Hotel Portland International Airport

I stayed here in December with my partner. When we arrived we were shocked to find that the hotel was a complete construction zone. The pool and gym were closed due to construction and open insulation, wired and construction debris lined every hallway. This was not noted upon booking. We arrived late following a cross-country flight only to be awoken at 4AM by an ear piercing alarm. When leaving our room to see what was wrong the elevator was disabled and all hallway doors shut for security measures. After talking to the front desk we were told it was a minor gas leak due to the renovations. We tried to go back to bed but were woken two more times. This was incredibly upsetting to my partner, who has military related PTSD and it put them in an agitated state for the rest of the morning. We contacted management and were told they would not refund our stay because we booked with their partner, Alaska Airlines. After reaching out to Alaska Airlines, who contacted Clarion on our behalf, we were still not able to have the substantial amount of airline miles we used for this stay credited back to our account. I am incredibly upset with the way this was handled and will not be booking with Clarion or Alaska Airlines Hotels again.

Our flight was delayed out of PDX and we were desperate for a hotel room for the night. We were lucky enough to find one here. The hotel is in the middle of a remodel. But the staff made up for any inconvenience. Seriously, so accommodating and helpful at every step. From check in (Mona) to our shuttle driver (Jordan), all of them made our lemons into lemonade.

The hotel is undergoing a major construction project to replace the exterior. We arrived after dark, and despite signs assuring us it was open, it really didn't look like it. The outside is all wood framing and tarps, and the parking lot is dimly lit. The lobby was chilly from the lack of insulation. The hotel wi-fi had apparently crashed, and we had to wait a while for the one person working to get it sorted before we could check in. The person working was obviously annoyed at the situation (I would be too) and it was just kind of an awkward interaction. The room was fine to crash in before an early flight, but there were obvious gouges in the wall, and a picture was hanging on to the wall for dear life in a broken frame. The airport shuttle did leave promptly at 4am as promised. It was cheap, but other hotels close by are comparable and seemed to be in much better shape.

The room was really clean which was nice. Check in was easy. Our entire floor smelled like weed, which there are signs everywhere that say no smoking or you'll be charged a fee. The outside of the hotel could use a good power washing. And the front desk called a half hour SOONER than we had asked for a wake up call. Super annoying. It's so hard to find good service nowadays, how hard is it to do a wake up call on time?